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Crucial Conversations Tools for Talking When Stakes Are High, Second Edition
November 30, 2011 @ 12:00 am
About the Authors – Joseph Grenny, Kerry Patterson, Ron McMillan, and Al Switzler are cofounders of VitalSmarts, an innovator in corporate training and organizational performance.
About the Book – The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to:
- Prepare for high-stakes situations
- Transform anger and hurt feelings into powerful dialogue
- Make it safe to talk about almost anything
- Be persuasive, not abrasive